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Shipping Policies

Shipping Policies

The Faction inc. LTD/OneBall
23632 NE State Rt. 3 Belfair WA, 98528

Contact Information: Heather Johnson
Phone: 360-275-2834
Email: heather.johnson@one.ball.com

Shipping Policy
All shipments are our responsibility until they leave our warehouse. Unless otherwise specified, shipping will be done by UPS ground or USPS. Shortages, errors or product defect must be reported to OneBall within 5 days of receipt of goods. Lost shipments may be reported to OneBall, however, we can’t assume responsibility for merchandise damaged or lost in transit. We will do as much as we can to try to fix the situation…but sometimes we can’t and therefore accept no liability. Damaged shipments are reported directly to the carrier. If you need their email address or GPS coordinates…trust me, we have them.

 

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